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The consumer can send a written complaint by e-mail to: [email protected], by mail to the address: ZUBAK GRUPA d.o.o., Zagrebačka 117, 10 410 Velika Gorica, Croatia with an indication of ORYX ASISTENCIJA or ORYX ASSISTANCE or in person at our business premises which are aforementioned. The consumer’s complaint will be answered in writing no later than 15 days from the date of receipt of the complaint.